Delivery & Returns
Everything you need to know about Pauzewear delivery, dispatch times, tracking, customs and returns.
Quick Overview
Royal Mail Tracked for UK orders • Free UK delivery over £50 • Worldwide delivery available • Fast dispatch
- All UK orders are sent using Royal Mail Tracked.
- Free UK delivery is automatically applied at checkout for orders over £50.
- Most orders are processed the same day and collected the next working day (Monday to Friday).
- Orders placed on weekends or bank holidays will be processed the next working day.
- If there is an issue with your order, we will contact you using the email address or phone number provided.
- Tracking details are sent once your order has been dispatched.
- We ship worldwide using Royal Mail.
- Delivery costs depend on the weight and size of your order.
- Delivery times vary depending on location.
- Orders are usually processed the same day and collected the next working day (Monday to Friday).
- Tracking details are sent once your order has been dispatched.
- Import duties and taxes are set by your local government.
- Pauzewear does not collect or cover customs fees.
- If delivery is refused due to unpaid customs charges, a refund will only be issued once the item has been returned to us.
- Original shipping costs and customs fees are non-refundable.
- For more information, please contact your local customs office.
- Please contact us within 7 days of receiving your order if anything arrives damaged, incorrect or missing.
- We will offer a replacement or refund where appropriate.
- If a return is needed due to a fault or our mistake, we will cover the return postage.
- Incorrect or missing items will be replaced free of charge.
- You have 30 days from delivery to return an item.
- Items must be unused and returned in their original condition and packaging.
- Items sent back without first contacting us will not be accepted.
- Once your return is received and inspected, we will let you know the outcome.
- Approved refunds will be sent back to your original payment method.
- A partial refund may apply if returned items show signs of use or damage.
- Refunds are processed within 14 days of approval.
- You are responsible for return shipping costs unless the item is faulty, damaged or incorrect.
- We recommend using a tracked or signed-for service for your protection.
- Original delivery costs are non-refundable.
Pauzewear
22 Lakeman Way
Tunbridge Wells
Kent
England
TN4 9LB
22 Lakeman Way
Tunbridge Wells
Kent
England
TN4 9LB
Packed with care and sent out with the same independent spirit Pauzewear is built on.