FAQ

Our latest pieces are always featured first on the homepage. You can also browse our People's Choice collection to see the most-reviewed pieces from our customers.

We typically release new designs regularly, so check back often or join our email list to stay updated on drops and limited editions.

We use premium-quality fabrics designed for comfort and durability. Our pieces are crafted from high-grade cotton blends with carefully applied graphics and detailed embroidery that are built to last.

Every design is locally printed in the UK to ensure quality control and support local craftsmanship, and our embroidery is stitched in the UK. We're committed to creating streetwear that looks and feels premium.

We're committed to responsible practices where we can. Our pieces are sourced through local UK businesses, and all our decals and embroidery are made, pressed, and sewn right here in the UK.

We use premium-quality materials built to last, encouraging mindful consumption over fast fashion.

Yes. We use recyclable packaging designed to protect your pieces while minimising environmental impact.

Our swing tags and inner labels are standardised across all products to reduce waste from specialised packaging materials.

Limited Edition pieces are identified with a holographic sticker on the outer box rather than producing separate tags for each drop.

This approach keeps our packaging premium, thoughtful, and eco-conscious.

We have a size chart on each product page—click the "Size Chart" link below the product description and it will pop up on your screen. You can also visit the size chart here.

If you're still unsure, you can check our reviews where customers talk about the fit, or contact us by phone or via the contact page and we'll help you find the right size.

We don't offer separate gift wrapping, but every order arrives in premium craft card boxes that match our hang tags, all designed with possible recycling in mind.

Each box has a size sticker and is sealed with a Pauzewear-branded sticker—thoughtfully created to be gift-ready straight from delivery. Read more about our packaging approach.

Each product has a unique SKU (Stock Keeping Unit) displayed below the title. This code helps you reference specific items when contacting us about orders, returns, or restocks.

Limited pieces are priced higher to reflect their exclusivity and collectibility. Each Limited design is produced in extremely small runs—ranging from just 1 unique piece to a maximum of 25 pieces worldwide—and once they're gone, they're gone forever.

These pieces feature unique colorways, edition-specific branding (including a holographic sticker and Limited Edition seam logo), and are designed to be collectible wearable art rather than mass-produced streetwear.

The premium pricing reflects the scarcity, exclusivity, and the fact that you're owning one of a very limited number of pieces in existence.

Each Limited Edition drop is capped at 25 pieces per colorway, making every piece genuinely rare and collectible.

Your piece includes a numbered metal keytag matching your purchase number (e.g., #1/25, #2/25), exclusive box stickers, number stickers on the packaging, and a Pauzewear Limited Edition decal on the garment itself – all designed to verify authenticity and celebrate your place in the drop.

We've skipped traditional swing tags to reduce waste, focusing instead on durable, keepsake elements that add lasting value without excess packaging.

No, the numbers are assigned in order of purchase – the first person to buy gets #1/25, the second person gets #2/25, and so on until the drop sells out.

If you'd like to know your number before your piece arrives, contact us after purchase and we'll confirm it for you.

We accept all major credit and debit cards, Shop Pay, PayPal, Apple Wallet, Google Pay and Klarna.

Absolutely. All payments are processed through Shopify's secure checkout with SSL encryption, so your payment information is always protected.

Yes! We offer Klarna at checkout, so you can split your payment into 3 interest-free installments.

Simply select Klarna as your payment method and follow the prompts. It's quick, secure, and there's no impact on your credit score for Pay in 3. Eligibility is determined by Klarna at checkout.

No. Offers like the free delivery on orders £50+ cannot be combined with other discount codes. Only one discount can be applied per order.

If you received a discount code via email for leaving a review, the code must be used with the same email address it was sent to. Here's what you need to know:

The email addresses must match

The discount code is linked to the specific email address where you received it
When checking out with Klarna, you must use that same email address
If you use a different email address at checkout, the discount won't apply

How to use your review discount code:

Make sure you're logged into your account with the email address that received the code
Add items to your cart
At checkout, enter the email address that matches where the code was sent
Apply your discount code before selecting Klarna as your payment method
Complete your purchase with Klarna

Still having issues?

Double-check that you're using the exact email address where you received the discount code
Make sure you're logged into your customer account before checkout
If you're using Shop Pay, log in to your Shop Pay account first so the discount field appears
Contact us if you continue to experience problems and we'll be happy to help

Contact us here

Note: These discount codes are personalised rewards for leaving reviews and can only be used once per customer with the registered email address.

We process orders quickly—most are handled the same day if placed before 4pm.

If you need to cancel or modify your order, contact us immediately via our contact page

Or you can call us on +44 7495 902 988. If your order hasn't been processed yet, we'll do our best to accommodate changes.

Once it's been collected by Royal Mail, we can't make changes, but you can return or exchange it once it arrives.

Some products may be available for backorder if you contact us, as long as they are not part of a limited release.

If your size is out of stock and the item isn’t a limited release, we’ll make it for you — this usually takes 3-5 working days before being made ready for delivery.

Join The Collective, our email list, to stay updated on restocks, new drops, and limited editions. We'll let you know as soon as sold-out pieces are back in stock. You can sign up in the footer of any page.

Orders placed before 4pm are processed the same day and collected by Royal Mail the following day. Orders placed after 4pm or on weekends and bank holidays are processed the next working day and collected the day after.

Once collected, UK delivery typically takes 2-3 working days. All parcels include tracked delivery.

View our full delivery policy for more details.

Yes, we ship worldwide via Royal Mail. Delivery times vary by location. International customers are responsible for any customs duties or import taxes.

View our full delivery policy for more details.

Delivery is calculated based on your location and the items weight and size in your order.

Read our delivery policy here.

You will always know the delivery price before you purchase.

If you have any questions about delivery costs, feel free to contact us.

All our packages are sent by tracked delivery, so you can follow your order every step of the way. Once your item has been collected by our delivery partner, we'll email you a tracking link.

We use Royal Mail for all UK, EU, and worldwide delivery. Most orders placed before 4pm GMT are processed the same day and collected by Royal Mail the next day, except for orders placed on Saturdays, Sundays, and bank holidays.

Delivery times vary depending on your location. View our full delivery policy here.

Once you place your order, you'll receive an immediate confirmation email. You'll then receive a second email with tracking information once your order has been collected by Royal Mail, so you'll know exactly when to expect delivery.

Your experience matters to us, from the moment you land on our site to the moment you open your package. We've put thought into every detail—read more about our packaging approach.

If your order hasn't arrived within the expected timeframe, first check your tracking link (sent via email when your order was dispatched) to see the latest status. Royal Mail tracking updates in real-time, so you can see exactly where your parcel is.

If tracking shows your order as delivered but you haven't received it, check with neighbours or your building's reception. If tracking hasn't updated in several days or shows an issue, please contact us and we'll investigate with Royal Mail right away.

All our pieces come with detailed washing instructions on swing tags and inner labels. For best results:

T-Shirts, Hoodies & Vests: Wash inside-out in cold water on a gentle cycle. Avoid tumble drying—hang or lay flat to dry to preserve the graphics and fabric quality. Iron inside-out on low heat if needed, and never iron directly on prints.

Embroidered Hats & Beanies: Spot clean with a damp cloth when needed. For deeper cleaning, hand wash in cold water with mild detergent and air dry. Avoid machine washing structured hats, which can lose their shape. Beanies can be gently hand washed and laid flat to dry.

Decal Beanies: Hand wash in cold water with mild detergent and air dry flat. Avoid machine washing, harsh detergents, or bleach to preserve the decal graphics.

Decal Gym Sacks: Wipe clean with a damp cloth. If machine washing is necessary, use cold water on a gentle cycle and air dry. Avoid harsh detergents or bleach to preserve the decal graphics.

Proper care ensures your pieces stay premium for longer.

Yes, we offer exchanges for different sizes within 30 days of receiving your order.

The item must be unworn, unwashed, and in original condition with tags attached.

Simply fill out the returns form included with your order and indicate you'd like an exchange. You'll need to cover return postage, and we'll send the new size once we receive the original item. Our full returns and refunds policy is here.

We inspect every piece before it's sent to you, but if something arrives damaged or defective, we'll make it right.

Contact us immediately or call +44 7495 902 988 with photos of the issue.

We'll arrange a replacement or full refund (including return postage) as quickly as possible. Quality is important to us, and we stand behind every piece we send out.

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number or the original email receipt.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number or the original email receipt.

You can see our full returns policy here.

Once we receive your returned item and confirm it meets our return conditions, we'll process your refund within 2-3 working days.

Depending on your bank or payment provider, it may take an additional 5-7 working days for the refund to appear in your account. You'll receive an email confirmation once we've processed the refund on our end.

Yes, we have Instagram, Facebook and X.

The links to our official pages are directly below on this page or in the footer of every other page.

Feel free to tag or message us on socials anytime.

The Collective is our review community—real customers sharing honest experiences about fit, feel, and quality.

Every review is verified, and reviewers get 15% off their next order. Read Inside The Collective for more information.

Yes, we're open to collaborations with artists, designers, and like-minded brands.

If you have an idea or proposal, reach out to us using our contact form with details about your work and what you have in mind.

We're always interested in creative partnerships that align with our vision.

Yes, you can speak to a human. We don't use AI chatbots or AI call handlers, and we don't outsource our call centre.

If you wish to contact us via email, use the form on our contact page. The email is monitored by a human and we aim to respond within an hour or two during business hours (Mon-Fri 10am-4pm GMT). Emails sent outside these hours will be answered first thing the next working day.

If you prefer to speak to someone, you can call Monday to Friday between 10am-4pm GMT. Our number is not connected to WhatsApp, but you can call us directly.

Call us: +44 7495 902 988